Savoy Truffle offers several options for you to receive your delicious handmade furniture:
Your furniture can be collected directly from the Savoy Truffle Workshop in Stapylton by appointment only. Please contact Savoy Truffle to arrange a suitable day and time for collection. Phone 0410 400 282. Please note this is a workshop not a showroom! Collections are strictly by prior appointment.
2. Local Delivery
Savoy Truffle can provide a local delivery service for your gorgeous furniture within the Gold Coast and Brisbane area. Please email firstname.lastname@example.org with your SUBURB for a delivery quote.
3. National Freight with TNT or our preferred National Removalists company
All furniture can be freighted within Australia - from Tasmania to Cairns! TNT is our preferred courier for smaller items. If require a freight cost then please email your POSTCODE and SUBURB, along with details of your choice of furniture to:email@example.com
Savoy Truffle freights furniture with TNT once a week. If you would like freight to be arranged to a business or residential address then please read the information below.
- You will receive a tracking no. for your item.
- You can follow its progress online via TNT Express with your ECN number
- TNT will also send you email updates along its journey
- You will see online at TNT which day it is being delivered to you as there will be an online note of "On Board For Delivery".
- A signature is required upon delivery. TNT will not leave goods without a recipients signature. Someone MUST be home to sign for delivery.
- *Any failed TNT deliveries due to customer not being home incur extra charges of $22 for the loading back on re-delivery by TNT which will be passed back on to the customer!!!*
All national freight costs include packaging onto made to measure pallets and crates by Savoy Truffle. TNT are visually aware of the types and build of furniture that we make and al items are packaged based on TNT advice. The couriers endeavour to deliver your goods in the same condition as to when they left Savoy Truffle.
We also use an experienced National Removalists firm for larger items such as dining tables and multiple or large commercial quantities. They offer a great service and will deliver the items in to your home.
Refunds and Returns Policy
All of our Savoy Truffle handmade furniture is built from new pine and each one has its own rustic characteristics and unique grain pattern. Our furniture must meet our 20 point checklist before being able to leave our premises. I will not sell furniture that I myself, would not buy from a shop!
In the extremely unlikely event that you are unhappy with an aspect of your furniture then please let me know and I will do my utmost to rectify the problem!
All National Freight is packaged exceptionally well and loaded on to made to measure pallets for ease of freight. If your item has sadly been damaged during freight with TNT then please notify me within 24 hours and include photographs of the damage and any other information and I will rectify the problem for you as quickly as possible.