Savoy Truffle offers several options for you to receive your delicious handmade furniture:
Your furniture can be collected directly from the Savoy Truffle HQ in Stapylton! Please contact Joanna at Savoy Truffle to arrange a suitable day and time for collection. Phone 0410 400 282.
2. Local Delivery
Savoy Truffle can provide a local delivery service for your gorgeous furniture within the Gold Coast and Brisbane area. Please email email@example.com with your SUBURB for a delivery quote.
3. National Freight
All furniture can be freighted within Australia - from Tasmania to Cairns! TNT is our preferred courier. If require a freight cost then please email your POSTCODE and SUBURB, along with details of your choice of furniture to:firstname.lastname@example.org
Savoy Truffle freights furniture with TNT once a week. If you would like freight to be arranged to a business or residential address then please read the information below.
- You will receive a tracking no. for your item.
- You can follow its progress online via TNT Express with your ECN number
- TNT will also send you email updates along its journey
- You will see online at TNT which day it is being delivered to you as there will be an online note of "On Board For Delivery".
- A signature is required upon delivery. TNT will not leave goods without a recipients signature. Someone MUST be home to sign for delivery.
- *Any failed TNT deliveries due to customer not being home incur extra charges of $22 for the loading back on re-delivery by TNT which will be passed back on to the customer!!!*
All national freight costs include packaging onto made to measure pallets by Savoy Truffle. Furniture items are packaged in a combination of polyfoam/corrugated cardboard/bubble wrap and then sealed with 'FRAGILE' tape and 'HANDLE WITH CARE' notifications for the courier. TNT Gold Coast are visually aware of the types and build of furniture that we make and al items are packaged based on TNT advice. The couriers endeavour to deliver your goods in the same condition as to when they left Savoy Truffle.
Refunds and Returns Policy
All of our furniture is handmade from new pine and each one has its own rustic characteristics and unique grain pattern. Our furniture must meet our 20 point checklist before being able to leave our premises. I will not sell furniture that I myself, would not buy from a shop!
In the extremely unlikely event that you are unhappy with an aspect of your furniture then please let me know and I will do my utmost to rectify the problem!
All National Freight is packaged exceptionally well and loaded on to made to measure pallets for ease of freight. If your item has sadly been damaged during freight with TNT then please notify me within 24 hours and include photographs of the damage and any other information and I will rectify the problem for you as quickly as possible.